Project
02 / 05
Client
Magdi Yacoub Heart Foundation
Year
2022 — 2023
Services
UI/UX Design, Mobile App, Internal Systems
Magdi Yacoub Patient-Care Suite
Calm interfaces for people in crisis — not clever ones.
Section
Overview
Overview
A non-profit heart foundation in Aswan needed to fix the way patients submit complaints, the way staff log internal incidents (OVR), and how patients access support on mobile.
None of these are 'fun' problems.
All of them are critical.
Section
Problem
Problem · 01
The existing complaint system was unusable when patients were already stressed.
Problem · 02
Staff drowned in paperwork.
Problem · 03
There was no patient-facing app at all.
Section
Solution
Solution · 01
Designed three products in parallel — a redesigned complaint flow, an internal OVR system for staff, and a patient-support mobile interface.
Solution · 02
Stripped every screen to its essential action.
Solution · 03
Used calm typography, big targets, no jargon.
Section
Process
Process · 01
Field research with patients and frontline staff
Process · 02
Audit of the existing complaint system — what was failing and why
Process · 03
Information architecture for the OVR (Occurrence Variance Reporting) system
Process · 04
Mobile-first patient app with accessibility-first patterns
Process · 05
Iterated wireframes with foundation stakeholders, then high-fidelity
Process · 06
Hand-off with usage guidelines for the in-house team
Section
Screens
— placeholder mockups · final screenshots will replace these
Section
Outcome
Outcome · 01
3 products shipped
Outcome · 02
Patient-first flows
Outcome · 03
Pro-bono impact